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Information Technology (IT) Support Technician

The Secretariat of the Commission for Environmental Cooperation (CEC) headquartered in Montreal (Quebec, Canada), is seeking a qualified, dedicated individual to fill a staff position as Information Technology (IT) Support Technician.

This is a full-time position, based at the CEC Secretariat in Montreal. The candidate must be legally eligible to work in Canada (Canadian citizenship or Permanent Resident Status). This position reports to the Information Technology Manager, while collaborating with other CEC staff.

The IT Support Technician collaborates with the Administration Team in establishing, monitoring, and maintaining information technology systems and services, and with the Meeting Services Team to assist with scheduling and running hybrid meetings involving interpretation.

If you are interested in being part of a team that aims to contribute to sustainable development goals in North America and in working for an international organization that is committed to integrity, transparency, inclusiveness, collaboration, and excellence, you should apply for this position. 

Key responsibilities: 

Support for IT equipment and software, focussing on the execution of the following tasks 

  • Install, configure, and maintain workstations, servers, printers, and network equipment.
  • Install, configure, and update software on workstations and servers.
  • Provide technical support for the operating system software, business applications, and cybersecurity solutions and assist users with the equipment in the meeting rooms.
  • Liaise with contractors to provide support for in-house applications, web publishing and with suppliers to maintain Internet connectivity and phone lines in the office.
  • Manage the phone system and the office access system.
  • Maintain the equipment and software inventory as well as systems documentation and procedures.
  • Assist the Meeting Services Team with scheduling and running in-person and/or hybrid meetings with interpretation services.

Attributes and qualifications

The successful applicant will have the following education, experience, language, and competency requirements:

  • A CEGEP diploma, or equivalent degree or diploma, in computer science, technology or a related field.
  • A minimum of three years’ experience in IT support.
  • Experience supporting a Windows-based environment running Microsoft 365 applications.
  • Knowledge of computer network and protocols.
  • Must be acquainted with various industry standards (both hardware and/or software) in Telephony; Networking OS; Internet Systems/Protocols.
  • Strong trouble-shooting and problem-solving skills.
  • Professional oral and written skills in English with at least one of the other two CEC official languages (French and Spanish).

The salary range for this position is from a minimum of C$52,000 to a maximum of C$62,000, with an additional 25% benefits package based on the annual salary, on a weekly schedule of 37.5 hours.

The CEC promotes employment equity and encourages diversity. Please submit your résumé and cover letter to ITST@cec.org by July 3, 2023.

We appreciate your interest in the CEC and wish to inform you that only shortlisted candidates will be contacted. All résumés will be kept on file for a period of six-months and taken into consideration for any suitable vacancies during that time.

Overview

Status

Active

Deadline

July 3, 2023 5:00pm

Salary/Budget

The salary range for this position is from a minimum of C$52,000 to a maximum of C$62,000, with an additional 25% benefits package based on the annual salary, on a weekly schedule of 37.5 hours.

Location

Based at the CEC Secretariat in Montreal

About the CEC

The Commission for Environmental Cooperation (CEC) was established in 1994 by the governments of Canada, Mexico and the United States through the North American Agreement on Environmental Cooperation, a parallel environmental agreement to NAFTA. As of 2020, the CEC is recognized and maintained by the Environmental Cooperation Agreement, in parallel with the new Free Trade Agreement of North America. The CEC brings together a wide range of stakeholders, including the general public, Indigenous people, youth, nongovernmental organizations, academia, and the business sector, to seek solutions to protect North America’s shared environment while supporting sustainable development for the benefit of present and future generations.

The CEC is governed and funded equally by the Government of Canada through Environment and Climate Change Canada, the Government of the United States of Mexico through the Secretaría de Medio Ambiente y Recursos Naturales, and the Government of the United States of America through the Environmental Protection Agency.

We appreciate your interest in the CEC and wish to inform you that only short-listed candidates will be contacted. All résumés will be kept on file for a six-month period and taken into consideration for any suitable vacancies occurring during that time.